Grumpy Pets is our petshop, and it’s located on the north side of Cambridge in Chesterton. It is only a 5 minute drive from the A14 /Milton junction and has ample forecourt parking.
We run a free delivery service within a 5 mile radius and a pet sitting service. Having been established since 2001 we are very knowledgeable about animal products and nutrition and feel the service we offer to our customers is second to none. In 2010 we won a Swift Award for customer service, and in 2011 we won Gold Award which gave us a place in the regional title and are one of only eight business to go through to the national final.
Julie (Jules) Brown
I have been in the pet trade over 25 years and have at different times been the co-owner of four shops. I feel my strengths lie within dog and cat nutrition, as I see that part of my job is to watch the market for new products to sell in our shop that fit our company ethos of selling and promoting natural meat based foods. We pride ourselves on customer service and are happy to spend time and listen to anyone that owns a pet with a specific dietary requirement. I love buying in different products so anyone visiting our shop always has something new to see, in fact our shop is a mixture of an ‘old style’ pet shop and yet also has new innovative products . There is a huge diversity of stock here with many people reporting that they find things here they cannot find anywhere else, a real ‘Aladdin’s cave’ they often say.
I started working in a pet shop in 1992 when I left school. I have always enjoyed my job and consider myself very lucky to be working in a relaxed and fun environment. In 2001 myself and Julie started Grumpy’s after the sad death of my then boss Mike, he was a very wise man and I felt privileged to learn the trade working for him. During my time at Grumpy’s my main roles within the company have been, the accounts, pet sitting, deliveries and serving customers. I love my time spent in the shop serving and get a real buzz from helping people buy the right products for their pets. I work hard to ensure that all our customers receive an extremely high standard of customer service and I think our regular customers enjoy the friendly atmosphere Grumpy’s offers over and above our competitors.
Well yes……what can I say? I am the one that make all the noise in Grumpy Pets! I was hand reared and owned by Mike Hardcastle, after he died in 2001 I was brought by Jules so that I could continue to live here which is an environment that makes me really happy with so many people to say “hello” to. I really enjoy squawking my head off (ear defenders often required) and making customers laugh with my Cockatoo aerobics. When the shop is closed and everyone has gone home I settle down to check my Facebook page and make a few posts. I have a new page on this website called ‘Ask Lulu’ where you can ask me any questions about almost anything (tongue in beak).
Why we are great…
- We are double ‘Swift’ award winners for great service.
- We don’t make promises we can’t keep!
- We offer FREE local delivery – aren’t we nice?
- We are experts in pet nutrition.
- We are not as grumpy as you might think ;).